Work-Experience Details:
August 2023 - December 2024
At Cisco, I’m contributing as a Senior Software Engineer within core engineering teams, working on projects that combine artificial intelligence, backend engineering, and cloud-native architectures. My role focuses on building internal platforms and tools that improve operational efficiency and reduce long-term infrastructure costs.
- Designing and developing a custom ticketing and request management system, replacing third-party solutions with an in-house microservices-based application.
- Integrating AI agentic workflows into backend systems to automate request handling and optimize service performance.
- Supporting client-side projects (including Airtel) by aligning application development with scalable, cloud-ready backend strategies.
- Leveraging tools and technologies such as Python, FastAPI, REST APIs, Docker, Kafka, and AWS, with a strong emphasis on CI/CD pipelines and internal automation.
This role allows me to apply my prior experience in networking and automation while scaling software solutions within a leading global technology ecosystem.
Skills Used
Artificial Intelligence
Working on AI-integrated backend solutions, incorporating intelligent automation and agentic workflows to reduce manual intervention and optimize request handling.
Machine Learning
Exploring ML-based decision-making models to enhance internal tools, including smart routing in ticketing systems and predictive analytics for backend performance.
Cloud Networking
Leveraging prior networking experience to align backend infrastructure with cloud-native principles, ensuring scalable, secure, and optimized deployment environments.
Python
Using Python as the core backend language to build REST APIs, microservices, and automation scripts powering internal platforms and AI workflows.